EOB Data Verification Time Reduced by 80%
For a Seattle-based Therapy Service Provider with a Fast Verification Process.
This Seattle-based company is a leading provider of physical therapy and occupational services. It has been dedicated to providing services to enhance the quality of their patients' lives. For this, the company provides personalized and comprehensive care to patients of all ages. The company is working with a team of skilled therapists who are amazing at their work.
The company specializes in pain management, rehabilitation, and mobility improvements. It accepts patients who need immediate therapy services. Among a diverse range of services, the company is the best at post-surgery recovery, chronic condition improvements, and injury rehabilitation. Over the years, the company has digitized its operations including billing, accounting, and other important business functions.
Importance of Data Verification Services for Therapy Providers
Nowadays, almost every therapy provider in the US has digitized their operations for a smooth operation. From generating bills to handling accounts, everything gets processed with software. However, verification of the bills and other processes is necessary for reconciliation at the end of the year. To get all data verified and clean, they prefer to outsource data verification services.
Not only verifying the bills, but the data verification process also has some major areas of operation. With a verified email list or contact information, these service providers can attract potential customers. They get data from hospitals regarding patients but in raw format without any attributes. With the help of data verification services, they can convert raw data into leads.
Challenges AskDataEntry Found
Over the years, the company has been facing the following challenges in verifying its data.
Increasing Errors
The biggest mistake that the company has made in the data verification process is that they involve only the manual process. Thus, they have seen an increasing risk of errors in the billing process. As the company provides medical therapy thus patients often apply for insurance to pay the bills. Therefore, handling both data, i.e., billing and insurance manually cause errors and discrepancies.
Even after making a mistake in the billing process, the same mistake also caused major issues in recording patient information. Further, it has caused an increase in claim rejection and denials. The manual verification process without any technology has made the process inefficient and ineffective. Because of that, the client has seen a spike in pending verification work.
Time-Consuming Process.
Another big challenge that the company has observed is the increasing time in the verification process. To verify each bill, they first contacted the insurance providers and then gathered information. Thereafter, they verify the information together and then release the claim. However, the entire process generally took hours to complete because no technology was involved there.
Making unnecessary delays in the approval process has also increased the risk of missing crucial authorization deadlines. Because of that patients receive care late and make the process lengthy than usual. Thus, it minimizes the level of patient satisfaction level and the reputation of the service provider. Therefore, they wanted to have a solution that could provide them with amazing solutions and solve all the issues.
Custom Solution from AskDataEntry
We always follow a very systematic approach at AskDataEntry in providing data verification services. Our first step was to understand the client's challenges comprehensively and offer them immediate solutions. Thereafter, we started developing our robust solution that can cover all issues efficiently. Besides that, we have assessed the specific needs of the client has developed our amazing data verification solutions.
Our Advanced Billing System
Once we understood all the specific needs of the client we implemented an advanced billing system in the process. In this process, we have taken the billing process from the client company under our process. Thus, we have checked all bills with the help of our amazing team members and ensure accuracy completely.
The client has only followed the manual process to verify the bills but we have implemented technology in the process. It helped us in reducing the chances of overlooking the underbilling and overbilling issues. Besides that, we have accurately matched patient information with the billing records. We immediately rectify all the issues wherever we have detected any discrepancies.
Integration with the Insurance Process
As we have observed a delay factor in cross-checking files with insurance data thus we integrated both the system. Because of this integration, it has increased the efficiency of the administrative functions. Also, it helped us in following all healthcare regulations and reduced the chances of fines and penalties.
By integrating the insurance with the billing process, we have reduced 80% of verification time. It has also fastened the claim disbursement process and made the claim verification process quick. Besides that, it has reduced the chance of fraud in the process and eliminated all discrepancies.
Conduct Regular Audit
We have conducted periodic reviews and audits of the files that we wanted to verify. Perioding auditing has reduced the chance of errors in the verification process. The chances of claim rejections or denials have been reduced immediately with the initial auditing process. Because of that, the client has regained the previous position with a high customer satisfaction rate.
Moreover, we have ensured quick delivery of verification work with our dedicated effort. Our efficient team members have reduced the turnaround time by manifolds and ensured timely delivery. With our strong support in the data verification process, the client has gained a significant position in the healthcare industry.
Josh Berlin
AskDataEntry has been handling our billing verification work for the last three years. We are extremely satisfied with their services. They have understood exactly what we have said to them in the verification work. Moreover, they have simplified the entire verification process for us. Because of AskDataEntry, we increased the file verification work by 80% within a few months. In sum, we become very efficient with the help of AskDataEntry's data verification work.
