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Does your eCommerce business need support from data entry professionals? If yes, then congratulations that you have thought the right way. The task of managing an eCommerce website is complex and you need specialized skills for the support. By hiring eCommerce data entry experts you can perform all these complex tasks with ease.
An eCommerce website contains a lot of product information along with images. You get what you search for on the eCommerce website because someone has categorized all products. Besides categorization, eCommerce data operators write and update product information, provide images, and so on.
Do you know that e-commerce businesses are growing rapidly over the years, especially after the pandemic? The industry has recorded a growth of 77% over the years, which is highly impressive. To make the e-commerce business venture successful, companies nowadays are outsourcing eCommerce Product Data Entry Services.
In this piece, you will find some elements that you must check before approaching eCommerce data entry experts. Along with that, what you can expect from the eCommerce product data entry experts answered here.
Let’s start this blog by addressing the common difference between general data entry and e-commerce website data entry.
A. Basic Differences between Data Entry and eCommerce Data Entry
When we say data entry then it includes all areas of specialization in handling data. On the other side, e-commerce website data entry shows specialization in handling e-commerce data. Put simply, data entry is more general whereas e-commerce site data entry is more specific.
Secondly, the task of performing routine data entry work does not require any domain-specific knowledge. Sometimes the task of data entry only includes copying and pasting of data from one format to another. But when it comes to data entry for e-commerce sites it requires domain-specific knowledge. The data entry operators (DEOs) need to apply some specific methods for handling all the tasks.
However, both data entry and eCommerce data entry tasks share a common link, which is updating the database. E-commerce websites need regular updates on their products, be it changing the image or price. On the other side, data entry is also repetitive work but general data updating is a part of it.
Interestingly, DEOs for e-commerce sites use a multitude of applications, including software, online tools, etc for their work. They use a myriad of applications just to improve the data quality for the e-commerce site. The eCommerce data entry practices aim to sell products but data entry tasks indicate a further assessment of data.
B. What eCommerce Data Entry Experts Must Serve
Data entry operators for e-commerce websites generally handle an enormous volume of data. They need to put the right data in the right area to update the website properly on time. They aim to attract customers and facilitate them through a smooth journey over the website. Besides that, there are many things these experts are serving for maintaining the e-commerce operation. Some of these are;
I. Invoice Data Entry
Invoicing is a critical task of e-commerce business operations because all the transactions happen virtually here. The e-commerce DEOs support the invoicing function and manage the accounting and boiling process. The work on invoices by preparing and recording them through the e-commerce payment system.
Besides making entries, they update transaction records, and customer records, prepare necessary business documents, etc. These tasks help in preparing the annual financial statements and ease day-to-day e-commerce operations.
II. Category Management
Imagine a library you are visiting and you see not a single book placed in the right section. How would you feel then? Do you visit the library again? If not, then you’re intelligent enough to understand the importance of categorization. What eCommerce data entry experts do is manage the categories of e-commerce websites.
Managing categories is a challenging task when it comes to handling a gigantic volume of e-commerce data. The website needs regular updates whenever a new product is added to the list. Anyway, the DEOs make categories of products and add each product to the list with a proper description. They help improve the searchability of the products with robust product categorization techniques.
III. Image Data Entry
You may agree that providing real pictures of the products increases sales. With this aim, e-commerce websites generally initiate updating the product images. However, the process is not as simple as it seems as it includes image capturing, storing, keying, and other elements. The DEOs efficiently capture images of the products via scanning and then format them as per the site’s requirement.
Interestingly, image tagging comes into the picture of e-commerce websites and enhances product visibility operations. Image tagging is nothing but adding keywords to your product images to improve visibility. Besides images, videos play a key role in influencing customers nowadays. Therefore, the task of eCommerce data entry experts is to accommodate all these features in the website efficiently.
IV. Pricing Management
The main funda to attract customers is to offer them attractive discounts and reduce the offer price. Therefore, e-commerce websites regularly update the pricing information as per the standard price of the market. DEOs perform the daunting task of upgrading the price details of websites efficiently. They add promo codes, seasonal offers, discounts, etc to price details. They present them beautifully so that customers find the offer attractive and valid.
V. Updating Data
Besides pricing updates, another important task for an eCommerce data entry person is to update the product information. Product information can consist of a description, image, title, etc of a product. Writing the description with proper keywords is essential as it helps to rank the product on the search results. DEOs regularly update the product details by replacing the old content with fresh content.
Besides product description, they also prepare the product category as per the current requirement. Suppose a company that used to sell plastic bottles now started selling copper bottles instead of plastic. Therefore, the eCommerce data entry experts of that website will create a new category for accommodating copper bottles. Along with that, they will also delete the already existing product category of plastic bottles from the website.
Also Read: Hiring a Data Entry Worker Online? Follow this Quick Guide.
C. Things to Check in eCommerce Data Entry Experts
Handling eCommerce data entry work nowadays becomes easy with the help of outsourcing. The service providers are offering excellent services to help e-commerce businesses flourish more. Partnering with an outsourcing company suits the condition of an e-commerce company to do business efficiently. But before choosing eCommerce data entry specialist, let’s check these few things first.
I. Track Record of Performance
To attract more clients in the global market many companies project them as “technical experts” in some domains. But in reality, a few of them can perform technical tasks better than others. A very similar pattern you can also check when it comes to data entry tasks. Every outsourcing service provider company projects itself as the leader of the industry, in which none of them truly qualify.
Therefore, identifying the true service provider is a challenge, and you need to excel in doing this task. So how can you do that? Well, for that, you need to track the performance of the company that you targeting. You can check what other competitors of the same company are saying about their eCommerce data entry quality. Besides that, you need to check the experience level of the company that you are targeting. The more experience, more better the service is the policy here.
II. Compliance Methods
The world has become your playfield, with the eCommerce as you can opt for any service via outsourcing. But when it comes to getting the best service outsourced then you have to work with the best service providers. In this process, you can hire any company across the globe but you have to take special care of compliance.
These companies follow the rules of their home country to operate the outsourcing operations. Each country has some specific rules that outsourcing service providers must follow. For recording e-commerce data, some rules must be followed perfectly each time. The outsource service provider must follow each rule perfectly to put your e-commerce data. Checking the compliance method will help you get the best service provider easily.
III. Financial Compatibility
Just like your business, eCommerce data entry specialists are also running business by delivering services overseas. The financial soundness of the service providers matters when it comes to hiring eCommerce data entry experts via outsourcing. A lot of things including internal and external factors can influence the outsourcing business. You need to check all these factors closely to observe the financial soundness.
A few modifications in the foreign policy or currency exchange can impact the outsourcing business a lot. Therefore, you need to check whether your outsourcing company is compatible or not to handle the sudden change. You need to come up with a partnership with the outsourcing company only when the service provider is comfortable. You can face a sudden loss if your outsourcing service provider suddenly leaves the business.
IV. Infrastructure and Skills
eCommerce data entry work is not always just technology and human resources, it is more than that. Outsourcing companies handle data entry works in a full-fledged way with a proper infrastructure. In other words, a proper infrastructure along with skilled people make the job of data entry excellent. You need to check whether both these elements are cooperating or not. You need to go for a company that has an excellent infrastructure along with a skilled workforce.
Suppose, you hire some data entry workers via outsourcing from a company that has a unique system. The system is that employees work there in rotation so they can serve their clients 24/7. Therefore, the eCommerce data entry specialists will benefit your company as they will serve you 24/7. On the contrary, choosing a company that does not have a proper infrastructure can ruin your e-commerce business operation.
V. 24/7 Access
Providing service 24/7 is a vital element when it comes to e-commerce website maintenance. An e-commerce website needs frequent updates regarding product details, price details, image moderation, etc. This updating task is a continuous process as it needs a flow to operate. Therefore, choosing a company that can serve you 24/7 in handling eCommerce data entry operations is ideal here.
The eCommerce data entry person usually works in rotation to cover 24/7 as a cycle. They hire skilled employees so that each task gets performed efficiently and with quality. Outsourcing can break the berries of time zones and provide service all around the clock. On the other hand, e-commerce businesses also do not follow any particular time for operation.
Hence, choosing a service provider that can efficiently handle your e-commerce site 24/7 will benefit you everywhere. You can easily expand over the e-commerce business horizon with the help of outsourcing.
VI. Pricing System
Pricing is one of the key areas where you need to focus majorly when you hire data entry experts via outsourcing. Different outsourcing companies set different pricing systems based on their expertise and values. Checking which company is valuable in terms of service is your responsibility and you need to do it dedicatedly. The reason why you should consider the price at last is because after price negotiation you cannot discuss other things.
One thing you must understand is that brilliance does not come at a cheaper rate. Therefore, lower prices are not always a safe and good option when it comes to hiring professional eCommerce data entry experts. As a solution, you need to focus more on negotiation rather than adjusting with low quality. However, eCommerce data entry experts cannot cost you more than hiring in-house employees.
D. Prefer a Balanced Way
Technology with skilled human resources can achieve excellence in the eCommerce data entry work. Companies nowadays are hiring data entry experts via outsourcing to bring excellence to their e-commerce operations. Outsourcing not only saves costs but also incorporates amazing results in the e-commerce business operation.
However, you need to choose a balanced approach when you choose to hire eCommerce data entry experts for your e-commerce business. Checking all the factors that can influence the e-commerce operation is a way to have that balanced approach.