2 Million+Forms Processed for a Resort Chain
Processed forms in time and decreased operational costs by up to 60%.
Our company is one of the top premium hotel and resort chains at the global level. They manage hotel and resort chains across the world, currently, they are covering six continents. From the beginning, the company has gained huge response for its services and it is still now receiving customer correspondence. It's quite natural for them to receive tons of query forms daily from their potential customers.
Company's Need
For the last two years, after the pandemic, the response rate of customers has doubled. Thus, it becomes difficult for the internal team to process all the data that they received from forms. Ultimately, two years ago, our client decided to outsource form processing data entry services. They wanted a clean database so they could access it in real-time without spending much effort.
Importance of Forms Processing Data Entry Services for a Hospitality Service Provider
The hospitality sector receives tons of customer forms every day, either queries or complaints about the service. However, companies operating in this industry are gaining advances in form processing data entry services for many reasons. With the help of this service, they have a clean database full of customers' information and their queries. Also, they can make unstructured data into structured format with the help of this service.
With the help of form processing services, hospitality service providers can decrease operational costs by up to 60%. Because the form processing service providers will automate the form processing using the best techniques. Thus, hospitality service providers can use the data generated from forms efficiently to respond to and attract customers.
Challenges AskDataEntry Noticed
Our company is one of the global top hospitality service providers but it has been facing a few challenges, which are;
The company is popular across the globe and it has more than 500 resort and hotel chains. Therefore, it is getting huge amounts of queries every day in the form of online forms. Technically, the company has an in-house team located in every hotel chain to process form data. However, for the last few years, the amount of queries has increased widely. Therefore, the pressure on the team has increased and they were unable to manage it out of a sudden.
Improving the customers' experience is the core function of any hospitality service provider. However, here, the company was engaged more in data entry work rather than focusing on its core functions. Therefore, it has caused an opportunity cost that the company was paying by not focusing on its core functions.
As the company was unable to process customers' forms it created a knowledge vacuum. Therefore, the management could not make the right decisions until they outsourced the form data entry process. Outsourcing the form data entry helped this company to get quality data acquired from forms and gap the vacuum. Earlier, they often faced issues related to data sufficiency whenever they had made decisions related to customer satisfaction.
Satisfying customers is the prime responsibility of any hospitality service provider. However, the company was continuously missing that element throughout the process. Because it was not addressing customers' queries immediately due to a lack of processed information. The internal team was unable to address customers' queries due to the huge burden of data. For this reason, the company wanted help from an outsourcing service provider.
Custom Solution from AskDataEntry
We have done a few projects in the hospitality industry that's why we knew what to do here. Once we got the brief from our client company, we immediately moved into this project. It took us one week to understand the project and its requirements. Note that, the time we have taken for understanding our capacity of working as our client is a global company. Thereafter, we made a step-by-step plan to implement our project.
From the initial conversation, we understood that the client wanted to have a clean database. Therefore, we started our work by creating separate databases for storing different forms of data. This approach of database segmentation helped our client to address their customers properly. Here, we made separate databases like one for customers' queries, one for complaints, etc. This helped our client to answer their customers immediately by addressing all their issues.
As our client was facing issues in processing form data we wanted to have all data for our work. However, for that, we have installed a secure data transferring mechanism so that we can access their data. We immediately started processing all form data once we got access to all the form data. Interestingly, our client has stored their data in different databases so data migration was a challenge for us. However, we have created a central database where we merged all the existing databases. It has eased our work as well as our clients.
To provide a comprehensive understanding of the form data entry process, we have trained our professionals. We have taken the help of our client in developing the training sessions. Our client wanted some specific details about form data so we went ahead as per their given instructions.
From the beginning, we have prioritized our client's needs even if they are small. In this case, our client wanted to have all databases in an Excel sheet because it is easier to access. Therefore, we have prepared the database for our client in Excel sheets. Besides that, we have run a redundancy test to remove all types of errors from our files. This makes the project outshined and we have successfully delivered it on time.
Jerome K More
(Operation Head)
Our company is large and spread across six continents and are still exploring. But for the last 2 years, we are gaining huge response from our customers. This is amazing but simultaneously it has increased pressure on our team. We have processed all the form data previously with the best measures and thus we wanted a partner who can do the same. Eventually, we interacted with AskDataEntry for its form-processing data entry services. The company is worthy and efficient in managing its tasks and therefore we delegate the process to them.
