Moderation Service Offerings
AskDataEntry offered the client social media moderation services, in which skilled moderators oversee, evaluate, and manage content posted on their social media pages by combining the best aspects of human cognitive processes and machine learning technologies.
Spammy Comments Detection
AskDataEntry first compiles a list of words and expressions that are frequently associated with inappropriate or spammy comments in order to find such comments. These include using foul language, using hate speech, sending spam, and promoting competing products. In addition, the group creates a set of criteria that moderators must follow when evaluating comments.
Moderators check the messages and comments that have been posted since the previous day on the company’s Facebook and Instagram pages each day. They quickly identify any comments that contravene the business’s policies by using the list of keywords and instructions. For instance, if a comment contains a swear word or a racial epithet, the moderator will delete it and let the user know that their comment was removed for breaking the company’s community standards.
Additionally, moderators search for spammy or off-topic comments. As an illustration, if a user posts a comment endorsing a rival good or service, the moderator will delete the comment and inform the user that their comment was removed for violating the business’s advertising policies.
Response to Inquiries
Moderators not only delete offensive and spammy comments but also address queries and criticism from users. A customer may ask a question about sizing or shipping, for instance, and the moderator will provide a solution.
As an added bonus, AskDataEntry provided internal moderators to reply to comments, making threads and posts more engaging and customized. An increase in traffic to their social media pages was the main objective.